7Hands

Privacy Policy

Last updated: January 2026

1. Introduction

7Hands Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our platform.

2. Information We Collect

We collect information you provide directly:

  • Account information (name, email, phone number)
  • Profile information (address, trade details for tradespeople)
  • Job details and communications
  • Payment information (processed securely by our payment provider)
  • Reviews and feedback

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Usage data and analytics
  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Match homeowners with tradespeople
  • Process payments
  • Send service communications
  • Provide customer support
  • Ensure platform safety and security
  • Comply with legal obligations

4. Information Sharing

We share information with tradespeople and homeowners to facilitate job completion. We may also share data with:

  • Payment processors
  • Verification services
  • Analytics providers
  • Legal authorities when required

5. Data Security

We implement appropriate technical and organisational measures to protect your data. This includes encryption, access controls, and regular security assessments.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We may retain certain data longer for legal or legitimate business purposes.

8. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

9. Changes to This Policy

We may update this policy from time to time. We'll notify you of significant changes via email or through the platform.

10. Contact Us

For privacy-related questions, contact us at privacy@7hands.co.uk or write to:

Data Protection Officer
7Hands Ltd
London, United Kingdom